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Channel: help.twitch.tv :: Purchase Support
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wont let me renew subscription

im trying to renew my subscription for sirchez which i didnt want to auto renew but it wont let me . all it says is that already have a subcription to this plan but all the subscription perks dont work...

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Bann?

I dindt even had an account on twitch but i got an ip bann (by error?). Is this an known bug and can sb. make this unhappend? i cant write an email becaus i have no account and cant register (cause...

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I cancelled subscription but money still removed from Paypal.

I had cancelled my subscription of Giantwaffle 2-3 weeks ago but today Twitch.tv removed $4.99 from my paypal account today. I do not have the benefits either. http://i.imgur.com/avJELi8.png...

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Cant subscribe; cannot choose payment

When i click on subscribe i get linked to the site where i can choose between credit card stuff, paypal and more options. But regardless on which i click nothing happens further. :( pls help

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Text alerts for subscriptions no longer being sent

Hello I currently have multiple twitch subscriptions and have mobile SMS alerts activated when those channels go live. However i stopped/canceled a subscription to a channel i wasn't watching anymore...

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Subscription Refund?

Hey there! so recently I accidentally subscribed to the wrong channel and contacted twitch about it. A few days later they said they were "working on it" and it's still not refunded. Please help

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Your card has a temporary hold. Please use a different card or contact your...

I'm trying to get subscribe, but can't because "Your card has a temporary hold. Please use a different card or contact your bank." Help TwithSupport please. P.S. VISA Vurtual Card

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suscrpiciones por cuenta rut

hola, queria hacer la siguiente pregunta: cuantas cuentas de twitch puedo suscribir a un solo canal con la misma cuenta rut? de ante mano, gracias

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Paypal Hinzufügen

Hey ;) Ich würde bei mir gerne ein Paypal Konto hinzufügen, nur bin ich noch ni ganz so lange bei Twitch...auf deutsch ich hab keinen blassen schimmer wie ich das anstellen soll :( Wäre schön wenn ihr...

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GFX

Is anyone looking for some Awesome GFX? I make it for a good price, head on over to Adsel712 check his GFX and also check out Samhorne98... If you would like to contact me on Twitch feel free to do so,...

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Twitch gear

Hey! Those grey/purple twitch shirts/hooded sweatshirt that I see on streams look neat. Where can I get one like that?

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Subscriptions menu in profile

Cant see my subscriptions page in profile, it just infinite loading... (little circle spinning). what can i do?

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auto resubscribtion not resubbing

So I'm subbed to a twitch streamer and it says that it will resub me on May 30th but it's June 1st right now and it hasn't updated the subscription yet or even charged me money this is not the first...

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Subbing

ive been trying for the past 5 Kupo Hours and its saying my Card type is not accepted and i get an Error when i try Paypal please Fix NOW

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Follow

i can no longer follow anyone. im at 602 following and everytime i enter a stream the follow button is no longer there.... help pls

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Linking old username subscription to new username

I created a new Twitch username so it more closely matches my Xbox Gamertag / PSN account name. Is there a way to move my subscriptions over to the new username so my resub comes up on the new username?

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Can't use PayPal?

Trying to subscribe to a streamer, the PayPal payment method is ticket, however it just tries to get me to pay using a mobile device?

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paypal no longer accepted? don't trust Xsolla.

I attempted to subscribe to a twitch streamer today and realized paypal was no longer an option to use as a form of payment. so I proceeded to use the "xsolla" method of payment, little did i know the...

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Try to resub and it says : U already have a subscription to this plan

i ended my sub on castro_1021 , now trying to resub and it says i already have a subscription to this plan, what can i do? Thank you

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Sub monthly subscription

Hey sorry if this is the wrong place to ask this but I subbed to a friend for 1month today but I turned off auto sub and it runs out today I wanna sub again and it normally pops up I've been a sub for...

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I can,t sub with Boku

when i try it there comes a massage "2002: Unfortunately this payment method is currently unavailable. Please try again later or select a different payment method" when it will be fixed?

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can´t sub with maestro

i can´t sub with maestro its only says (1055: Unfortunately the payment cannot be processed. Please make sure the information you entered is correct) and i has check it and everything is correct what i...

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Twitch Turbo?

I won 3 months of Twitch Turbo in a chat, and I have no clue on how to redeem the code I received. Help?

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Why?

Why did twitch charge me 1 bucks? I won a turbo code, activated it, had to use bank acc., didnt cancel inmediately cause it is monthly. Cancelled it, but found out twitch charged me 1 buck. WHY THE...

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Subscribtion To Streamers

I was wondering. If I sub to someone with the Subway gift card and wait till 16 to get my PayPal can I just Change tit to take money out of the PayPal or do I have to cancel the subscription then...

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2 month sub didn't show

I just subbed 2 months in a row a few days ago but I didn't get anything to trigger the notification in chat or anything

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2 Subscriptions on 1 Account from 1 Streamer

Hello, i have 2 Subscription on this Account for TheEmero. http://puu.sh/iHf1r/eb96288bc1.jpg here a Screenshot. Will it purchase 2 Times from my Bank Account or not?

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Subscription error

When I attempt to subscribe to a channel it says "You already have a subscription to this plan." This is in error as my subscription page is blank and I'm unable to playback any of this channels video....

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Ads on Stream

Hello, i dont have a partner with you guys, but the viewers on my stream today has been watching some ads and I found that weird because i dont have it yet. What could it be? Thank you....

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Hello

I want to refund my Turbo and buy it on a new Account. I hope, it's possible! Thank you

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My sub ran out early.

I tried to use an emote from the channel I was subscribed to and noticed it not working. I refreshed and the badge was gone. I was subscribed to the channel on June 8th, and today is July 4th. The...

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Paypal not working

When I went to resub to a person, and I clicked on the Paypal button. When I did, nothing showed up (no pay with paypal button, no new window), but when I went back to Credit Card payment, it had all...

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paypal balance

I don't have a card or debit card but I have enough balance to buy a subscription but Twitch tells me to use a card to buy the subscription.

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Going Turbo

I'm considering getting it, but I just have a question about how it works: I watch Twitch primarily through my Xbox App (on my TV). Would I still get normal ads on there? Also, if someone has Ad-Block...

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Refund problems

I need help i subbed to thehaleybaby with a burger king gift card accidentally canceled and didn't get refunded please help

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2Month Sub with Subway

If I buy a 5$ subway card and sub to someone, and the same day the sub expires, I resub with another 5$ subway card, will that show/count as a 2 month subscription?

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Can't unsub

I've been trying to unsub from one of the two channels I'm subbed to. I already have unsubbed from the other channel, but the option to unsub from the first channel isn't even showing up. I've disabled...

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Sub not renewing?

Hello, I've been subbed to a channel for a few months already. My renewal date was always the 11th of the month. Now that was two days ago, it didn't draw any money from my account, didn't renew the...

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Sub through Paypal (4 months no card required and now without it i can't sub...)

So i'm buying sub through Paypal in 1 channel for 4 months already, but i'm canceling everytime i buy one. And until now there was no problem to buy it again when it ends. But this time when i hit...

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Can not sub

I get this: If you have a coupon code, you will still need to add a payment method in the next step. For free trial coupons, please select the 1-month option. No subscriptions yet

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Resub on Android app

Is it possible to resub on twitch mobile app (android)? And if I resub after 20 days of subscribing will it show 2 months anniversary?

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Boku (mobile payment) Problem

I can subscribe to anyone as when I try to purchase a subscription by mobile (Boku) it doesn't allow me, apparently my carrier does not support this service, but when I checked Boku's website it stated...

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Can you cancel a sub cancelation?

I have changed my mind and wanted to continue to be subscribed to a channel, but I can't figure out how. I don't want to lose the months I have been subscribed to share. (share button)

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y i cant sub?

i keep getting this popup saying "please enter a valid payment currency" when i want to sub or go turbo. some help plz >.>. (after that message pops up it takes me back to other payments page)

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Subscription purchase ''Payment sent to the payment processor , waiting for...

I wanted to subscribe to Anomaly on Twitch . tv but after clicking on paypal purchase , the confirmation was stuck there for 30mins , i thought it was nothing so i waited but it did not change , please...

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Subscription not ending

Hello, i'm subbed to 2 channels and the end date was 23-7, now its 24-7 and both of my subscriptions haven't ended yet. nor it can take money of my bank account since i did both of the subscription...

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Paypal Option?

I am trying to subscribe to a channel here on twitch. When I select the Paypal option, I think it's supposed to bring up a window or popup or something, but instead just nothing happens. I'm just left...

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Xsolla and PayPal

With Twitch partnering up with Xsolla and allowing them to process all their payments, there seems to be a new problem for PayPal users (or at least I am running into this). Namely, that Xsolla will...

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Multiple months subscription

I was trying to subscribe to a broadcaster but when i clicked on the sub button, i didn't have the option to choose how many months that i want to subscribe to him. is this a current technical issue or...

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Twitch Turbo Stopping iPad ads?

Does a twitch turbo account stop adds on desktop as well as on the iPad?

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