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Channel: help.twitch.tv :: Purchase Support
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Credit card got rejected for subscription, but summary doesn't read so

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I tried to buy a subscription on Nightblue's stream. Card got rejected but I see an 11TL (Turskish Lira) entry in the summary.

Turbo emotes

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Hello, Whenever i use Turbo emotes it only shows the normal emotes on my screen but i think for other viewers they can see my Turbo emotes and this is the first time it did happen to me before i never had any problems . However, i once choose not to renew my Turbo subscription once i did that this problem occurred. Kind Regards, Roco

Turbo companions?

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Hi So my question is quite simply. Under your 'Turbo' tap is says the following: Ad-Free* No pre-rolls, no mid-rolls, no companions, no display ads. All you see is front-page takeovers.' What is companions exactly? -Zypher

Lost subscription

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Hello streamers, viewers and so on. Some time ago I bought subscriptions for OfficialStyxa's channel, and now it's lost? When I go to his channel, I can press "Subscribe $5.00" and I've checked my subscription manage, and there is nothing either? Can anyone help me? Thanks at advance :)

[German] Paysafecard

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Hi,wie wäre es wenn man mit Paysafecard sich Twitch Turbo kaufen könnte. Warum geht das nicht

I am unable to subb

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I have tried to sub to Giantwaffle but the subbing window returns the message: We are unable to complete your request at this time. Please try again later. We apologise for the inconvenience. I have tried multiple times with no avail. I would like to support him as a streamer but this is frustrating.

cancel my subscriptions on ruckusforyou and all of my accounts

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my twitch account is banned the banned account is called ruckusforyou and i cannot cancel the subscription for jahmillionaire cancel the subscription on the account named ruckusforyou and all of my subscriptions on my accounts

why i cant subscribe at gomtv Gsl?

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why i cant subscribe for govtv gls? I enter the subscribe page but when i click the credit card options nothing happens and qhen i click in the paypal opition it opens another link but nothing happens when i click it. Besides, after you explain to me qhat i have to do. I saw some topincs complainig people how subscribed for the year were not beeing able to watch past vods. These problems are solved?

Return money for subscription

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Can im return money for auto-Subscription on twitch? Im just forgot cancel they.

My subscription did renewed when I selected for it not to

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I chose not to renew a subscription last month and I just got an invoice for it. I do not want this subscription is there any way I can cancel it for this month?

Make a sub not cancel at the end of the month

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I just unsubbed to NoSleepTV, because he said he would quit, but he is coming back! I don't want my sub to cancel now.

Subscription cancel, still takes money from my account.

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I cancel a subscription on a guy called Chatroulettecyrus for about 2 months ago, And first time it took 5 euros from me I was ok, fine I don't care but this month I see another 5 euros got removed. And now I want to know what the problem is, Ive canceled it. And when I go to /subscriptions theres nothing there so explain to me why it drags money every single month.

EU Store

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Is there any possibility of the twitch.tv hoodies and t-shirts ever being sold through an EU based store? I live in the UK and at the moment if I want a hoodie, I'm paying 1.5x times more, plus shipping. So a $50 hoodie becomes $75 + shipping, or $36 + shipping for a t-shirt. However, if I change it to the rest of the EU, the hoodie is still more expensive, but only $60, and if I lived in Poland it's the same price as the US. I know I personally have been put off by this, and have contact Jinx, to which they said they did not base prices of exchange rates, but rather prices of similar products in my region. So yeah, all in all if I wanted to order a hoodie, living in the UK, it's going to cost me $85, once shipping is considered, Hopefully if an EU supplier was considered this would be considerably cheaper. Thanks.

Card doesn't work

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Hi! I've been wanting to sub for a channel for a while, and today i decided to do it. I put in my card number and CCV, and it comes back as "Your card has a temporary hold. Please use a different card or contact your bank." I know i have more than enough money on the account, I have shopped online with the card before, and the card-type is supported. What could the problem be? Any suggestions are appreciated!

Account Flagged

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Can't see my channel on public lists. Help me please.

Sub is per month, so...

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If I pay for sub today, the 27th of April, do I only get sub for the next few days until May or does it go until 27th of May?

Canceling subscription?

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Okay, I don't know how this works, so I'm asking you here. If I cancel my subscription to a channel, what will happen? I will get my money back? I payed with PayPal, if it matters. Please respond ASAP. Thank you in advance!

Paypal 2 Step verification

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Is anyone else having trouble with subscribing to channels with PayPal when two step verification is enabled on the PayPal account? I'm having no luck with it. I've subscribed to channels via paypal in the past before I enabled 2 step, but after 2 step authentication it no longer seems to work.

Turbo and Subscribtion

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My turbo and subscription did not renew for this month. Any reason why? There was plenty of funds on my bank account at the date of renewal, and I've received no notes on reasons for cancelling. It's not like it's much of a hassle to resub and re-turbo. I'm just curious really.

payment options

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I would like to subcribe to a channel but i am not able because there is no payment option with Ideal. Is there a reason for not having a payment option of ideal?
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