I attempted to subscribe to a twitch streamer today and realized paypal was no longer an option to use as a form of payment. so I proceeded to use the "xsolla" method of payment, little did i know the "xsolla" method was extremely inconvenient, and turned out to be a complete waste of money. The streamer i tried to subscribe to was hosting a giveaway for subscribers only and given that i supported his stream in the past, i decided that would be a good time to subscribe solely for the giveaway they were hosting. i entered my information into the "xsolla" service, only to have my money taken from my account instantly at which time I did NOT receive the subscription. so i contacted "Xsolla's" live support chat, only to be "put on hold" indefinitely, it wasn't until 45 minutes later that my subscription went through, still without any response from the support (still open and waiting 4+hours later) of course at this time the streamer was done with subscriber giveaways for the month. If i didnt enjoy the streamer's content i would have immediately refunded the purchase, and i still have half a mind to do so. I recommend NOT using the Xsolla service, as its highly unreliable.
Twitch, why cant we use paypal anymore? I've used your service for a long time and havent had many issues, but if i have to use the "Xsolla" service to subscribe instead of Paypal, then you wont be seeing any more of my money.
TL:DR I recommend NOT using the "xsolla" service for online purchases through twitch, because there is a huge delay between payment and reception of goods/services and their support will blatantly ignore your situation if you have one, even though they gladly and promptly take your money. bad service 0/10
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