Quantcast
Channel: help.twitch.tv :: Purchase Support
Viewing all 374 articles
Browse latest View live

Can't use PayPal?

$
0
0
Trying to subscribe to a streamer, the PayPal payment method is ticket, however it just tries to get me to pay using a mobile device?

paypal no longer accepted? don't trust Xsolla.

$
0
0
I attempted to subscribe to a twitch streamer today and realized paypal was no longer an option to use as a form of payment. so I proceeded to use the "xsolla" method of payment, little did i know the "xsolla" method was extremely inconvenient, and turned out to be a complete waste of money. The streamer i tried to subscribe to was hosting a giveaway for subscribers only and given that i supported his stream in the past, i decided that would be a good time to subscribe solely for the giveaway they were hosting. i entered my information into the "xsolla" service, only to have my money taken from my account instantly at which time I did NOT receive the subscription. so i contacted "Xsolla's" live support chat, only to be "put on hold" indefinitely, it wasn't until 45 minutes later that my subscription went through, still without any response from the support (still open and waiting 4+hours later) of course at this time the streamer was done with subscriber giveaways for the month. If i didnt enjoy the streamer's content i would have immediately refunded the purchase, and i still have half a mind to do so. I recommend NOT using the Xsolla service, as its highly unreliable. Twitch, why cant we use paypal anymore? I've used your service for a long time and havent had many issues, but if i have to use the "Xsolla" service to subscribe instead of Paypal, then you wont be seeing any more of my money. TL:DR I recommend NOT using the "xsolla" service for online purchases through twitch, because there is a huge delay between payment and reception of goods/services and their support will blatantly ignore your situation if you have one, even though they gladly and promptly take your money. bad service 0/10

Try to resub and it says : U already have a subscription to this plan

$
0
0
i ended my sub on castro_1021 , now trying to resub and it says i already have a subscription to this plan, what can i do? Thank you

Sub monthly subscription

$
0
0
Hey sorry if this is the wrong place to ask this but I subbed to a friend for 1month today but I turned off auto sub and it runs out today I wanna sub again and it normally pops up I've been a sub for 2months but I was wondering how long can I wait till it resets? Hope this made sense

I can,t sub with Boku

$
0
0
when i try it there comes a massage "2002: Unfortunately this payment method is currently unavailable. Please try again later or select a different payment method" when it will be fixed?

can´t sub with maestro

$
0
0
i can´t sub with maestro its only says (1055: Unfortunately the payment cannot be processed. Please make sure the information you entered is correct) and i has check it and everything is correct what i can do to fix it

Twitch Turbo?

$
0
0
I won 3 months of Twitch Turbo in a chat, and I have no clue on how to redeem the code I received. Help?

Why?

$
0
0
Why did twitch charge me 1 bucks? I won a turbo code, activated it, had to use bank acc., didnt cancel inmediately cause it is monthly. Cancelled it, but found out twitch charged me 1 buck. WHY THE FUCK DID YOU DO THAT?

Subscribtion To Streamers

$
0
0
I was wondering. If I sub to someone with the Subway gift card and wait till 16 to get my PayPal can I just Change tit to take money out of the PayPal or do I have to cancel the subscription then resubscribe? I'm wondering this because when you sub to someone it says (New Sub) or (ReSub x Month) and I need to be the longest sub :P Keepo. Thank you in advance <3

2 month sub didn't show

$
0
0
I just subbed 2 months in a row a few days ago but I didn't get anything to trigger the notification in chat or anything

2 Subscriptions on 1 Account from 1 Streamer

$
0
0
Hello, i have 2 Subscription on this Account for TheEmero. http://puu.sh/iHf1r/eb96288bc1.jpg here a Screenshot. Will it purchase 2 Times from my Bank Account or not?

Subscription error

$
0
0
When I attempt to subscribe to a channel it says "You already have a subscription to this plan." This is in error as my subscription page is blank and I'm unable to playback any of this channels video. Any help would be great, Justin

Ads on Stream

$
0
0
Hello, i dont have a partner with you guys, but the viewers on my stream today has been watching some ads and I found that weird because i dont have it yet. What could it be? Thank you. http://i.imgur.com/JVMIDqM.jpg http://i.imgur.com/dXL1G5t.jpg

Hello

$
0
0
I want to refund my Turbo and buy it on a new Account. I hope, it's possible! Thank you

My sub ran out early.

$
0
0
I tried to use an emote from the channel I was subscribed to and noticed it not working. I refreshed and the badge was gone. I was subscribed to the channel on June 8th, and today is July 4th. The benefit's said that it going to end on the 8th when I looked at my subscriptions page. Is there a reason it ran out early, or was there a mess up with Twitch?

Paypal not working

$
0
0
When I went to resub to a person, and I clicked on the Paypal button. When I did, nothing showed up (no pay with paypal button, no new window), but when I went back to Credit Card payment, it had all the info. (and it wasn't just that sub button, as I tried another stream's and it still didn't work)

paypal balance

$
0
0
I don't have a card or debit card but I have enough balance to buy a subscription but Twitch tells me to use a card to buy the subscription.

Going Turbo

$
0
0
I'm considering getting it, but I just have a question about how it works: I watch Twitch primarily through my Xbox App (on my TV). Would I still get normal ads on there? Also, if someone has Ad-Block on but has Turbo, does Turbo override the Ad-Block for the broadcaster so the broadcaster receives Ad credit? Thanks.

Refund problems

$
0
0
I need help i subbed to thehaleybaby with a burger king gift card accidentally canceled and didn't get refunded please help

2Month Sub with Subway

$
0
0
If I buy a 5$ subway card and sub to someone, and the same day the sub expires, I resub with another 5$ subway card, will that show/count as a 2 month subscription?
Viewing all 374 articles
Browse latest View live