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Channel: help.twitch.tv :: Purchase Support
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[sub] Approved payment, not released!

I did direct debit payment, the transfer was successful, as in others, however did not have the signature released!

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Turbo Sub

Potentially stupid question, but if I set my Turbo Sub to end in like 10 years, it still only charges per month right and now the whole sum at once?

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Subway Gift Card

I bought a $15 dollar subway gift card, can I use it to sub two three different people or will can I only use it on one person?

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Humble Bundle code for turbo not working?

So when i try to Activate my HB Code for Twitch Turbo, it says "Your account number is not valid. Please update your account number.", no idea what it means, I've already Contacted Twitch Support via....

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Unsubscribe

I cannot unsubscribe nor DO I have an option not to automatically renew which I never intended it to do. Please unsubscribe me.

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Can't unsubscribe or turn off auto renew

I'm trying to turn off auto renew but there is no such button in the "payment info" or "benefit info" on my subscription page. It only tells me when my benefits end and nothing else.

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How do I subscribe with my phone?

Hello, I've been wanting to subscribe to a streamer, but I dont know how I can subscribe with the money from my phones sim card. Ploxerino help?

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Can't unsubscribe or cancel payments

I'm having problems canceling my subscription to a channel that I no longer watch [Imnutricious] When I go to unsubscribe I don't get the option to cancel subscription. When I go to open the normal tab...

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GSL Subscription Upgrade

Is there a way to upgrade from 1 paid version to another one? (from 13.99 high quality to 23.99 source quality) When i was subscribing it never asked me to choose - i just pressed button "subscribe"...

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Paypal Error when purchasing

I have a debit card, maybe it's a credit, not sure, linked to my Paypal. I've had my paypal account for like 2-3 months, and I've been able to subscribe to a channel already today. But yet when I tried...

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Subscription Vanished

My subscription renewed for swiftor a few days ago and it paid through and all that and poped up on the screen i renewed but now my subscription vanished! what do i do??

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About Subscribing

I am subscribed on my computer and when I switch to my laptop I am not subscribed?? Yes I am using the same account.

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2 month subscription, 3 month subscription, 12 month subscription

Can I purchase 2, 3, 6 (etc.) month subscription on a broadcaster? And if it possible, how would I do it?

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Purcharing subscription: Your account number is not valid

Your account number is not valid. Please update your account number. Just trying to subscribe and getting this error. I dont know what to do.

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Subscription problem, paypal withdraw.

Hi, I just started to subscribe to a channel today : http://www.twitch.tv/Cacaotv The fact is that paypal withdrowed my account but i didn't get the subscriber icon and stuff. During the payment i got...

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Subscription not working?

I subscribed to a channel & I was charged for it, I got an email confirmation as well. But my subscription isn't showing up on twitch?

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Closed Account with Re-Sub

So I recently closed my old twitch account that had canceled subscriptions but this is the 2nd time this has happened where Twitch keeps charging my Paypal for 4.99 for a subscrption and since i dont...

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New Credit Card

So I've received a new credit card because my wallet was stolen. I'm now wondering how I can change my credit card without losing the Subscription. I've been subbing for a streamer for over 24 months...

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Subscription Help

Hello, I have recently paid a subscribtion for @KoopaTroopa787, when I go to "Subscriptions", I canceled my subscribtion so auto-renewal wont b eon. it turns out I lost my Sub badge, and emotes, please...

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Your site sub without i know.

i sub to phantomlord 1 time and now i see you take 5$ for sub. i dont want to sub this again, how can i cancel this auto-sub? or i cant my money back?

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